Inspect the parcel before you sign for it.
If the parcel looks damaged
- Take a photo of the parcel before opening.
- Open it in front of the courier — if items are damaged, refuse the parcel.
- Refused parcels come back to us and trigger an automatic refund / replacement on receipt.
If you've already accepted
Open a return within 24 hours from Account → Orders → Start return and select Damaged on arrival. Attach photos of the box and item. We expedite damaged-parcel returns and reverse-pickup runs the same week.
Tampered seal
If the security seal is broken or missing, refuse the parcel and let us know — we'll investigate with the courier and ship a fresh replacement.