We accept returns on sealed, unopened packs within 7 days of delivery. Because every product we sell is an ingestible or a topical preparation, an opened pack cannot be resold and cannot be taken back. This policy explains what is returnable, how to start a return, when refunds land, and the exceptions you should know about before you order.
What can be returned
- Sealed, unopened packs with the manufacturer's seal intact and the batch number and expiry date legible on the label.
- Any pack that arrived damaged, leaking or with a broken seal.
- Any pack that arrived expired, or with so little shelf life left that a normal course cannot be completed before the expiry date.
- Any item sent in error.
The following are not returnable: any pack whose seal has been broken or which has been opened, decanted or transferred to another container; and items marked "Final sale" on the product page. This is a safety and hygiene rule that applies to ingestible products generally — it is not a judgement about your order, and it does not affect your rights where a product is damaged, expired, mis-sold or not as described.
How to start a return
Go to My account → Orders, find the order, and tap "Return". Pick the item(s), the reason, and a slot for the reverse-pickup carrier. We will email a return label within an hour and the carrier will collect the parcel within 2 working days.
Reverse pickup is free across India. If your pin code is not serviceable for reverse pickup we will email a self-ship address and reimburse up to ₹120 of postage as store credit on receipt of the parcel.
QC and refunds
When we receive the parcel our team inspects it within 48 hours. If everything checks out we initiate the refund the same day. Refund timelines depend on the original payment method (UPI within 2 hours; cards and net-banking 3 to 5 working days; COD orders refunded by NEFT to a nominated bank account).
If the pack fails QC (seal broken, pack opened, label or batch number missing or illegible) we will email you photos and offer to send the parcel back at our cost. No refund is processed in that case. Returned packs are not put back into saleable stock.
Exchanges
We exchange a sealed pack for a different pack size or a different form of the same preparation, subject to availability. Choose "Exchange" instead of "Refund" when you start the return; the replacement is reserved for 7 days and ships out as soon as we receive the original.
We cannot advise which preparation or dose is right for you as part of an exchange. If you are unsure, speak to a registered Ayurvedic or medical practitioner before ordering again.
Damaged or wrong items
Inspect the parcel at delivery, and check the seal, the batch number and the expiry date on each pack. If something arrived damaged, leaking, expired, short-dated or simply wrong, raise it within 48 hours of delivery via the contact form or WhatsApp. We will arrange a free reverse pickup and either replace the pack or refund in full at your choice. Do not take anything from a pack you believe is damaged or expired.
Contact
For any return question, write to support@nidravan.com. Our team is available Mon–Sat, 10:00–19:00 IST.